Questions? Look Here.
Frequently Asked Questions
We love curiosity around here. If you’ve got a question we haven’t answered, just connect with us. Heck, we hope you connect with us anyway, just because.
How do you make sure my brand’s voice actually sounds like me?
We start by studying your existing content, brand materials, and how you naturally communicate. Then, we develop a brand voice reference based on that. Every draft goes through collaboration and feedback, so by the time it’s final, it sounds like you.
I’ve worked with writers before who didn’t “get it.” How do you learn my brand?
Before writing a word, I learn your backstory, values, audience, what you do, and the why behind what you do. This collaborative discovery process makes sure we “get” your brand and niche.
Do you just write copy, or do you also help with strategy and positioning?
Both! Our process combines storytelling and strategy, ensuring your copy supports your goals, differentiates your brand, and resonates with the right audience.
Can you help me figure out what my brand message even is?
Absolutely. Many clients come to us before their message is clear. We’ll guide you through a brand messaging session that defines your voice, target personas, and core messaging so everything you share feels authentic to your brand and your audience.
What if I’m not sure what I need?
We can start with a quick call to unpack your goals, challenges, and what’s currently missing in your messaging. From there, we’ll recommend the right direction — whether that’s copywriting, strategy, or ongoing support — so you feel confident in your next step.
I don’t have time to spare. How hands-on do I need to be?
We work very independently. Clients simply provide input during kickoff and give feedback at key checkpoints. Everything else is handled for you.
How long does a project usually take?
Delivery time is based on when you complete all the project requirements and either pay in full or pay the kickoff investment (half). We typically require 5 business days minimum to give your project the attention it deserves once the clock has started.
Can you handle tight deadlines or fast turnarounds?
Yes. We work with agencies and founders who need fast, reliable turnarounds. Rush projects are accepted when capacity allows, and deadlines are always discussed transparently to ensure quality is never compromised.
Do you offer ongoing content support so I don’t have to keep finding new writers?
Absolutely! We LOVE long-term partnerships with clients who want consistent, on-brand copy without the constant search for new writers. The longer the partnership, the more consistent the message, the faster the turnaround, and the greater the long-term return.
I use ChatGPT but my content still sounds generic. Can you make it sound more original?
Yes! We offer an AI-Assisted Writing & Editing service for clients who want to submit AI-generated copy for professional editing and enhancement. This service is intended for low-cost, high-impact projects where speed matters most.